Technical Support

Due to the extensive scientific expertise within the company, Bio-Diagnostics is able to offer our customers first-hand technical support on all aspects of our product range. This includes the opportunity to investigate samples in our own laboratories for analysis or supplementary testing on our wide range of autoimmune products. Participation in the Immunology NEQAS scheme and attendance at major autoantibody meetings ensure that we keep up to date with current developments, and work to continually improve our quality and ability to support our customers.

Service - BioDiagnostics

Training Services

Many of our customers benefit from our training service which, through a series of workshops and lectures, offers a detailed understanding of the technologies and developments within the field of autoimmunity and allergy testing procedures. Where appropriate we offer CPD accredited training sessions.

Our practical seminar programmes include wet-workshops and presentations at Bio-Diagnostics, hospitals and private venues. We are also able to enlist guest speakers for specialist subjects, and are experienced in tailoring bespoke training specific to individual requests.

Engineering Support

Our experienced and skilled engineers as well as our direct relationships with instrument manufacturers, enable us to make warranty repairs and servicing of all our automated products. After the initial warranty period, we also offer maintenance and full breakdown assistance contracts to suit customer requirements.

Bio-Diagnostics is fully committed to helping customers keep downtime of automated products to a minimum, our engineer offers telephone support or prompt on-site visits when necessary.

Quality (CE Mark Assistance)

If more technical assistance is required our experience in regulatory affairs and quality assurance has enabled us to support smaller companies in achieving successful CE marking for their own private label products. Once achieved, we can then make our manufacturing facility available to commercialise the product to market. Please contact us to discuss your requirements and we will be happy to offer our services.

I found Bio-diagnostics more than helpful, replacing all our allergens in a very quick and efficient way, reducing the complexity of ordering and providing an excellent service to us.

Melanie Paddon, OPD, Circle, Bath.

The company and individual staff are very attentive and efficient at responding to our needs. I would not hesitate in recommending Bio-diagnostics to provide a solution for any potential customers. Thanks Bio-diagnostics.

Martin Davies, Manager Immunology, Prince Philip Hospital, Hywel Dda University Health Board

Brilliant support from very knowledgeable and friendly team. Nothing is ever too much trouble - Thank you!

Pearl Huey, BCULHB Service Manager for Cellular Pathology.

We have been customers of Bio-Diagnostics for over 10 years and have always found their products to be of a high and consistent quality, and customer service to be excellent.